
A client walks into your office.
He is angry and furious. He seeks an immediate negotiation meeting with you. Your executive assistant rushes to inform you.
How will approach your angry client?
We negotiate most of our waking hours. We negotiate with our team members, colleagues, bosses and vendors at work, with our kids, spouse and parents at home. We negotiate during buying or selling of an asset e.g. house, car and also conflict resolution and during salary negotiations. Negotiation is an important life skill and it contributes to our success.
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