A small fire in the factory

A couple of years back, there was a small fire in one of the well known company's mobile chip manufacturing site.

The fire was brought under control in less than fifteen minutes.

The city fire brigade declared the situation under control before they left the plant. No one was hurt and the fire incident even did not make into the city newspaper.

This fire incident was reported to more than twenty five customers including two big and important customers, which accounted for more than forty percent of plant orders. The customers were informed that there will be a delay in shipping the components.

Will this fire incident impact similarly or differently to these two big customers? If you are one of the big customer, how will you react to this news?